Privacy Policy

Wound Care Clinic

Last updated: 18 March 2026

1. Introduction

Wound Care Clinic (“we”, “us”, or “our”) is committed to protecting the privacy, confidentiality, and security of personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and applicable healthcare laws and ethical standards.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, contact us, or make use of our healthcare services.

2. Responsible Party

The responsible party for the processing of personal information is:

Wound Care Clinic
Email: denischkauys@yahoo.com
Website: www.woundcareclinic.co.za

3. Personal Information We Collect

3.1 Personal information

• Full name and surname
• Contact details (email address and telephone number)
• Physical address (where required)
• Communication records

3.2 Health and medical information (Special Personal Information)

As a healthcare service provider, we may collect special personal information, including:

• Medical history relevant to wound care
• Clinical assessments and treatment notes
• Information relating to chronic conditions
• Wound photographs (with consent)
• Referral information from healthcare professionals

3.3 Website and technical information

• IP address
• Browser and device information
• Pages visited on our website
• Limited cookie or analytics data (where enabled)

4. How We Collect Personal Information

• Website contact forms
• Appointment bookings
• Patient intake forms
• In‑person consultations
• Email, telephone, or messaging communication
• Referrals from healthcare professionals
• Website cookies and similar technologies

5. Purpose of Processing

Personal information is processed for the following purposes:

• Providing wound care and related healthcare services
• Communicating with patients regarding appointments and treatment
• Maintaining medical records as required by law
• Processing payments and issuing invoices
• Complying with legal, ethical, and regulatory obligations
• Improving our services and website functionality

6. Legal Basis for Processing

We process personal information lawfully and fairly based on:

• Consent provided by the data subject
• Performance of a healthcare service contract
• Compliance with legal and professional obligations
• Legitimate interests, where lawful and appropriate

Special personal information is processed strictly in accordance with POPIA and applicable healthcare legislation.

7. Disclosure of Personal Information

We do not sell, rent, or trade personal information.

Personal information may be shared only with:

• Healthcare professionals involved in patient care
• Laboratories, pharmacies, or allied healthcare providers
• Service providers assisting with IT or administration
• Regulatory or statutory bodies where legally required

8. Data Storage and Security

We implement reasonable technical and organisational measures to protect personal information, including secure storage, access control, and confidential handling of health information.

Personal information is retained only for as long as required by law or for the purposes for which it was collected.

9. Cookies and Website Tracking

Our website may use cookies to ensure functionality, analyse traffic, and improve user experience. You may disable cookies in your browser settings, although this may affect site functionality.

10. Data Subject Rights

In terms of POPIA, you have the right to:

• Access your personal information
• Request correction or updating of information
• Request deletion of information (subject to legal requirements)
• Withdraw consent where processing is consent‑based
• Object to the processing of personal information
• Lodge a complaint with the Information Regulator of South Africa

11. Cross‑Border Transfers

Personal information is processed and stored within South Africa unless otherwise required for service delivery or legal compliance, in which case appropriate safeguards are implemented.

12. Children’s Information

We do not knowingly collect personal information from children without the consent of a parent or legal guardian, except where required for medical treatment in accordance with applicable law.

13. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

14. Contact Information

For privacy‑related queries, requests, or complaints, please contact:

Wound Care Clinic
Email: denischkauys@yahoo.com
Website: www.woundcareclinic.co.za